mediproMediPro takes your privacy seriously
We use reasonable safeguards to protect personal information. If you have any concerns, contact our support team at any time.
01 Introduction
MediPro ("we", "our", or "us") is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we may collect, use, store, share, and protect information when you visit or use our website and related healthcare platform services.
By using our platform, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it as applicable.
02 Information We May Collect
Depending on the features you use, we may collect the following categories of information:
- Personal Information: Your name, email address, telephone number, and other contact details you choose to provide.
- Account Information: Login credentials and account preferences, where account registration is supported.
- Appointment Information: Appointment requests, booking details, preferred dates, and related communications, where appointment services are available.
- Health Information: Health-related information that you voluntarily submit through features designed to collect it. We aim to limit collection to information necessary for the relevant service.
- Technical Information: IP address, browser type, device information, usage data, and diagnostic logs, where collected.
- Communications: Messages, inquiries, feedback, and support requests you send to us.
03 How We Use Your Information
We may use information for the following purposes:
- To operate, maintain, and improve our platform.
- To help users discover medical centers and healthcare services.
- To process appointment requests and facilitate communications with healthcare providers, where supported.
- To respond to questions and provide customer support.
- To maintain platform security and prevent fraud or misuse.
- To comply with applicable legal obligations.
- To understand platform performance and improve user experience.
- To send service-related notifications where appropriate.
04 Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we will rely on an appropriate basis, such as your consent, the performance of a requested service, compliance with a legal obligation, or another lawful basis permitted by applicable law.
Health information and other sensitive personal information will be handled in accordance with applicable legal requirements.
05 Sharing of Information
We may share information only where appropriate and subject to applicable law, including:
- Healthcare Providers: Information necessary to facilitate a booking or service you request, where applicable.
- Service Providers: Trusted providers supporting hosting, security, communications, analytics, or technical operations.
- Legal Authorities: Where disclosure is required by law or necessary to respond to valid legal processes.
- Business Transfers: Where permitted by law in connection with a merger, restructuring, or transfer of business assets.
06 Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain essential functionality, remember preferences, understand website usage, and improve performance.
Where required by law, we will request consent before using non-essential cookies. You may also be able to manage cookies through your browser settings.
07 Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
08 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining security, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
09 Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing activities.
- Request a copy of eligible information in a usable format.
- Submit a complaint to the relevant data protection authority.
To exercise applicable rights, contact us using the details provided on our website. We may need to verify your identity before processing a request.
10 Children's Privacy
Our platform is not intended to collect children's personal information without appropriate authorization and safeguards. Where services involve minors, information must be provided by a parent, guardian, or other authorized person where required by law.
If you believe a child has provided personal information inappropriately, please contact us.
11 Third-Party Websites and Healthcare Providers
Our platform may contain links to external websites or information about independent healthcare providers. These parties may have their own privacy practices and policies.
12 International Data Transfers
Where personal information is transferred or accessed across national borders, we will take steps to ensure that such transfers comply with applicable legal requirements.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updated versions will be published on this page with a revised effective date where appropriate.
14 Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us through the details or privacy contact channel provided on our website.